Privacy Policy
Your privacy matters to Move Zone Relocation Dubai. Learn how we collect, use, protect and safeguard your personal information when you visit our website or use our moving and packing services.
Last Updated: July 23, 2026
1. Introduction
Move Zone Relocation Dubai is committed to protecting the privacy and personal information of everyone who visits our website or uses our moving and packing services. This Privacy Policy explains, clearly and transparently, what information we collect, why we collect it, how we use it, and the choices and rights available to you. We take data protection seriously and handle your information with the same care we bring to every relocation we manage.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following types of information:
- Full name
- Phone number
- Email address
- Property address
- Moving locations (origin and destination)
- Moving date
- Service requests and preferences
- Contact form details
- Communication history with our team
- Device information
- Browser information
- IP address
- Cookies
- Analytics data
3. How We Collect Information
We collect information through a number of channels, including:
- Contact forms submitted on our website
- Get Quote forms submitted on our website
- Phone calls with our team
- WhatsApp messages
- Emails sent to us
- General website visits and browsing activity
- Cookies placed during your visit
- Google Analytics and similar analytics tools
- Direct communications with our customer service team
4. How We Use Your Information
We use the information we collect to:
- Provide accurate moving quotations
- Schedule and coordinate moving services
- Respond to your enquiries
- Improve our customer service
- Improve and maintain our website
- Send booking confirmations
- Communicate service updates relevant to your booking
- Meet our legal and regulatory obligations
- Prevent fraud and misuse of our services
- Enhance the security of our website and systems
We never sell your personal information to third parties. Your information is used solely to provide and improve our services to you.
6. Google Services
Our website may use the following Google services:
- Google Analytics — to understand website traffic and usage patterns
- Google Search Console — to monitor and maintain our website's presence in Google Search
- Google Maps — to display our office location and service areas
- Google reCAPTCHA — to protect our forms from spam and abuse
- Google Ads (if applicable) — to measure the effectiveness of our advertising
These services may collect limited technical information such as your IP address and browsing behaviour, in accordance with Google's own privacy policies.
7. Third-Party Services
We work with trusted third-party providers who assist us in operating our business, including for website hosting, email services, payment processing (where applicable), analytics and customer communication tools. We only share the information necessary for these providers to perform their specific function, and we expect them to handle your information with the same care we do.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
- SSL encryption on our website
- Secure servers and hosting infrastructure
- Access controls limiting who within our team can view customer information
- General data protection practices across our systems
- Spam protection on our contact and quote forms
- Google reCAPTCHA to prevent automated abuse
- Secure contact form submission
While we take these precautions seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legitimate business, legal and accounting purposes. Once information is no longer required, it is securely deleted or anonymised where appropriate.
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information, where legally permitted
- Withdraw consent for us to process your information, where consent is the basis for processing
- Request that we update your information
- Contact us directly with any privacy concerns or questions
To exercise any of these rights, please contact us using the details in Section 15 below.
11. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. International Users
Move Zone Relocation Dubai operates in the United Arab Emirates, and your information may be collected, stored and processed within the UAE. By using our website or services, you consent to your information being processed in this manner.
13. External Links
Our website may contain links to third-party websites provided for your convenience. Move Zone Relocation Dubai is not responsible for the privacy practices or content of these external websites, and we encourage you to review their privacy policies independently.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The latest version of this policy will always be available on this page, with the "Last Updated" date reflecting the most recent revision. We encourage you to review this page from time to time.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Move Zone Relocation Dubai
Phone: +971 52 530 0789
WhatsApp: +971 52 530 0789
Email: info@movezon.net
Office: Office #101, 1st floor, Bin Dasmal Building Sheikh Zayed Road Dubai-UAE